Business Administration

Certificate IV in Business (Administration)

BSB40120

Career Outcomes

Customer Service Assistant

Executive Assistant

Marketing Coordinator

Office Administrator

Office Manager

Personal Assistant

View All

Study Mode

Online

Awarded by

Swinburne Open Education (RTO: 3059)

Qualification

Certificate IV

Course Fee

Price may vary

Duration

12-18 months (self-paced)

Start Date

Start Anytime

Payment Option

Fee For Service

On this page:

In a nutshell

What you'll need to get it

Subject breakdown

Why Swinburne Open Education ?

Where will this course take you?

Career outcomes

Let's talk price

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

In a Nutshell

The BSB40120 Certificate IV in Business (Administration), offered by Swinburne Open Education, is a nationally recognised qualification designed for those looking to advance their career in business support and administration. Awarded by Swinburne University of Technology, this course is delivered entirely online over 12 to 18 months, with self-paced study that allows learners to continue working while they build their skills and credentials.

Across 12 online modules, the BSB40120 Certificate IV in Business (Administration) covers a broad range of practical and professional learning areas. Students develop capabilities in critical thinking, effective workplace communication, and building and maintaining business relationships. The course also explores operations management, project work, digital collaboration tools, complex business documentation, and personal work planning. Assessments are varied and practical, including written reports, case studies, projects, and video and audio role plays, reflecting the real-world demands of modern business environments.

This qualification suits those who are new to business administration as well as those already working in support roles who want to formalise and extend their skills. Graduates are well positioned to move into a range of business support and coordination roles across many industries. The course is delivered through a modern online learning platform, accessible on desktop, tablet, or mobile, making it a flexible option for people at different stages of their career journey. Enquire to learn more about how the BSB40120 Certificate IV in Business (Administration) can support your professional goals.

Please note: this course is not government funded.

What You'll Need to Get In

To be eligible to study this course, applicants must meet the following entry requirements:

Students must be at least 18 years old and
Students must be an Australian or New Zealand citizen or resident

This course is not available to International students.

Subject Breakdown

This course contains 12 online modules covering the following units of competency:

Core units:

BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace

Elective units:

BSBOPS306 Record stakeholder interactions
BSBOPS405 Organise business meetings
BSBPEF401 Manage personal health and wellbeing
BSBPEF402 Develop personal work priorities
BSBPMG430 Undertake project work
BSBTEC402 Design and produce complex spreadsheets

Why Swinburne Open Education ?

Swinburne Open Education is an online education provider offering nationally recognised vocational qualifications across a range of in-demand industries, with all qualifications awarded by Swinburne University of Technology. Their course areas include business, accounting and bookkeeping, HR management, project management, marketing, early childhood education, community services, animal care, and visual and graphic design. All courses are delivered fully online and designed to be studied on any device — desktop, tablet, or mobile.

Swinburne Open Education develops its courses in partnership with Australian industry, with the aim of preparing students for real workforce needs. Students learn through trainer-led online sessions, interactive content, and an online platform that includes forums and direct messaging with lecturers and peers. Assignment submission and grading alerts are built into the platform, keeping study organised and on track.

Support is a clear focus for Swinburne Open Education. A dedicated team is available to help students stay on track and reach their career goals. The flexible, self-paced format suits people at any stage — whether balancing study with work and family commitments, or starting fresh in a new direction. All qualifications are nationally recognised under the Australian Qualifications Framework and issued under RTO 3059.

Where will this course take you?

Upon successful completion of this course you will receive a BSB40120 Certificate IV in Business Administration from Swinburne Open Education, awarded by Swinburne University of Technology.

This nationally recognised qualification provides a broad foundation in business and administrative skills, equipping graduates to step into a range of business support roles across many industries. Graduates may pursue positions such as personal assistant, office administrator, sales assistant, customer service assistant, import or export coordinator, or sustainability officer. The practical skills developed throughout the course — including operations management, project management, complex business documentation, and effective communication — are applicable across both small and large organisations in Australia.

The qualification also supports career progression for those already working in administrative roles who are looking to advance their responsibilities or move into more senior positions. Because the course is delivered fully online and self-paced, students are able to continue working while they study, making it a practical option for those seeking to upskill without interrupting their current employment.