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How to Become a Network Support Coordinator: Australian Careers in IT

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What is a Network Support Coordinator?

What will I do?

What skills do I need?

Resources

What is a Network Support Coordinator?

A Network Support Coordinator manages an organisation’s network systems. They keep all parts of the network running well. They connect technical teams with non-technical staff. This career suits people who enjoy problem-solving and working with technology.

The day-to-day work covers a range of tasks. They check network health, fix issues, and plan upgrades. They work with vendors to keep service levels high. Good planning and negotiation skills help in this part of the role.

Common tasks include system checks and keeping clear network records. They train staff on network use and best practices. They help set up security rules to protect sensitive data. Good communication is key, as they work with many teams each day.

Demand for Network Support Coordinators is growing as businesses rely more on technology. This career offers strong prospects for growth. With experience, coordinators can move into roles such as Network Manager or IT Director. Ongoing learning keeps skills current in this fast-moving field.

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Career snapshots For Network Support Coordinators

Network Support Coordinators sit within the ICT Support Technicians group (ANZSCO 3131). Around 77,900 people work in this group across Australia (Jobs and Skills Australia, 2025). Each year, about 2,300 new jobs are added, showing steady growth in demand.

The median weekly earnings for ICT Support Technicians are $1,687, or about $87,700 a year (ABS, Survey of Employee Earnings and Hours, May 2025). Most roles are full-time, with workers averaging 40 hours a week. The median age is 36 years. Future demand is rated as strong by yourcareer.gov.au. Women make up 24% of the workforce in this group.

What will I do?

A Network Support Coordinator plays a key role in keeping an organisation’s network running well. They fix technical issues, work with support teams, and talk to stakeholders to keep the network at its best. The work is varied and needs both technical skills and strong communication.

  • Monitor Network Performance – Check the health of network systems regularly to spot issues early.
  • Troubleshoot Network Issues – Find and fix connectivity problems and hardware faults.
  • Coordinate Support Services – Work with IT teams and vendors to resolve network issues fast.
  • Document Network Changes – Keep accurate records of configurations, changes, and incidents.
  • Implement Security Measures – Help put network security protocols in place to protect data.
  • Provide User Support – Give staff technical help with network access and usage.
  • Conduct Network Upgrades – Plan and carry out upgrades to hardware and software.
  • Collaborate with IT Teams – Work with other IT professionals to bring in new technologies.
  • Train Staff on Network Policies – Teach employees best practices for network use and security.
  • Prepare Reports – Write up network performance reports to guide future improvements.

What skills do I need?

A Network Support Coordinator needs a mix of technical and people skills. They must understand how routers, switches, and firewalls work. Knowledge of network protocols and how to fix faults is also key. Knowing how to use common operating systems and network tools helps with daily work.

Strong communication skills matter just as much as technical know-how. Coordinators explain complex issues in plain language to non-technical staff. They also handle many tasks at once, so staying organised and focused on detail matters. These skills help keep network operations running well.

Skills/attributes

  • Strong knowledge of networking concepts and protocols
  • Skill in troubleshooting and fixing network issues
  • Clear communication with clients and team members
  • Ability to manage several tasks and projects at once
  • Attention to detail and strong analysis skills
  • Experience with network monitoring tools and software
  • Knowledge of cybersecurity principles and best practices
  • Ability to work well in a team
  • Good organisation and time management
  • Adaptability to new technologies and processes
  • Customer service focus
  • Basic project management skills
  • Technical writing for clear documentation

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About the author

Laura Atkinson

Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.