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How to Become a Knowledge Manager: Australian Careers in Business Management

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What is a Knowledge Manager?

What will I do?

What skills do I need?

Resources

What is a Knowledge Manager?

A Knowledge Manager helps an organisation store, share, and use its information well. They build systems and steps that make knowledge easy to find and use. This role suits people who enjoy working across teams and solving information problems.

Knowledge Managers work with many departments each day. They spot knowledge gaps and create tools or guides to fill them. They may train staff, manage content platforms, or set rules for how teams share what they know. They also keep sensitive data safe and in line with relevant rules.

Day-to-day tasks include building databases, updating content platforms, and writing reports for leaders. Knowledge Managers track how well sharing practices work, then adjust them as needed. They often support staff through changes to information systems.

Demand for this role is growing as organisations rely more on data and shared know-how. A career as a Knowledge Manager offers variety, impact, and strong future prospects. It is a good fit for anyone who cares about how information flows through an organisation.

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Career snapshots For Knowledge Managers

The Knowledge Manager role sits within ANZSCO 224999, the Information and Organisation Professionals group. This group employs around 50,100 people in Australia (Jobs and Skills Australia, 2024). Demand is rated as very strong, making this one of the more resilient professional career paths available today.

Around 86% of workers in this group are full-time, averaging 41 hours per week (ABS Census, 2021). The median age is 38, and women make up 46% of the total workforce (Jobs and Skills Australia, 2024). The main industries are Financial and Insurance Services, Professional, Scientific and Technical Services, and Public Administration and Safety.

Average pay sits at around $94,000 a year (Glassdoor, 2025). Entry-level roles typically start near $60,000, while senior Knowledge Managers in large organisations can earn $130,000 or more (PayScale, 2024). Both the public and private sectors actively employ Knowledge Managers across all Australian states and territories.

What will I do?

A Knowledge Manager designs and runs the systems that help an organisation capture and share what it knows. Their work sits at the heart of how teams share, learn, and store information. The role covers a broad mix of strategy, technology, and people skills.

  • Design Knowledge Strategies – Build and roll out plans to improve how knowledge is captured and shared across the organisation.
  • Manage Content Systems – Oversee platforms such as SharePoint or Confluence that store and distribute internal knowledge.
  • Run Training Sessions – Deliver practical training to staff on knowledge management tools and best practices.
  • Research and Analyse Data – Gather and review data to find gaps or trends in how information is used.
  • Work with Departments – Liaise with teams across the organisation to learn their information needs and tailor solutions.
  • Protect Sensitive Information – Ensure confidential data is stored securely and accessed only by authorised staff.
  • Attend Meetings – Take part in meetings to share updates on knowledge management goals and gather staff feedback.
  • Prepare Reports – Write reports and briefings that show how well knowledge-sharing strategies are working.
  • Monitor Industry Trends – Keep up to date with the latest tools and methods in information management.
  • Support Change Management – Help staff adapt when new knowledge systems or processes are introduced.

What skills do I need?

A career as a Knowledge Manager calls for a mix of technical and people skills. Strong analytical skills help you find gaps in how an organisation stores and shares its knowledge. Clear written and verbal communication lets you work across teams and explain ideas to a wide range of people.

Technical skills matter too. You will often work with content platforms such as SharePoint or Confluence. Project and change management skills help you roll out new systems smoothly. A love of learning is key, as technology and best practices change fast in this field.

Skills/attributes

  • Analytical thinking
  • Clear written and verbal communication
  • Project management
  • Change management
  • Content management platform skills (e.g. SharePoint, Confluence)
  • Research and data analysis
  • Information governance
  • Attention to detail
  • Stakeholder engagement
  • Technical writing
  • Training and facilitation
  • Problem-solving
  • Data privacy and compliance awareness
  • Strategic planning
  • Adaptability to new technologies

CourseFinder makes every effort to ensure the information we provide is correct at the time of publication. We welcome your input to help keep our career profiles as accurate and up to date as possible. All queries and feedback will be taken into consideration as we conduct periodic reviews of our content. Add your voice to the conversation!

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About the author

Laura Atkinson

Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.