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How to Become an ICT Support Technician: Australian Careers in IT

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What is a ICT Support Technician?

What will I do?

What skills do I need?

Resources

What is a ICT Support Technician?

An ICT Support Technician keeps computer systems, networks, and apps running for organisations of all sizes. They find and fix faults, set up software, and help users solve problems fast. This role sits at the heart of any IT team and opens a clear path into tech careers.

Day to day, technicians check hardware and software to find what users need. They set up new systems, fix network issues, and update apps to match user needs. Some also build and run websites or help staff in IT call centres.

ICT Support Technicians work across many settings. Offices, schools, hospitals, and government agencies all rely on them. The work is hands-on and varied. This keeps the role engaging for people who enjoy solving new problems every day.

About 77,900 ICT Support Technicians work in Australia (Jobs and Skills Australia, 2025). Around 2,300 new roles are added each year. This makes it a stable and growing field with clear paths into more specialised IT careers.

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Career snapshots For ICT Support Technicians

About 77,900 ICT Support Technicians work in Australia, with 2,300 new positions added each year (Jobs and Skills Australia, 2025). The median age is 36. Women make up 24% of the workforce. Most workers hold full-time roles, with 89% working full-time at an average of 40 hours per week. Median weekly full-time pay is $1,687, or about $87,700 a year (ABS, May 2025). ICT Support Technicians are employed across a wide range of industries, including finance, education, healthcare, and government.

What will I do?

ICT Support Technicians are the first line of defence for any workplace’s IT systems. They handle tech issues, support users, and keep systems running. The role is hands-on and covers a wide range of daily tasks.

  • Determining software and hardware requirements – checking what users need and finding the right tech for them.
  • Responding to inquiries – answering questions about software and hardware and helping users fix problems.
  • Adapting existing programs – changing software settings to fit what users need.
  • Installing and downloading software – setting up new apps so users can start work straight away.
  • Ensuring efficient use of applications – checking that software and hardware run well and fixing slowdowns.
  • Implementing computer networks – setting up and running local and wide area networks.
  • Designing and maintaining websites – building and updating web content to keep it current and working.
  • Repairing and replacing peripheral equipment – fixing or swapping out printers, modems, and terminals when they fail.
  • Providing call centre support – helping users remotely by phone or online chat.

What skills do I need?

ICT Support Technicians need both tech skills and people skills. A solid grasp of hardware, operating systems, and networking is key. Technicians must spot problems fast and fix them without slowing down users’ work.

Good communication skills matter as much as tech know-how. Technicians explain tricky issues in plain terms to users who are not tech-savvy. Patience, clear thinking, and staying calm under pressure are what set great technicians apart.

Skills/attributes

  • Hardware and software troubleshooting
  • Knowledge of operating systems
  • Networking fundamentals
  • Fault diagnosis and resolution
  • Clear verbal and written communication
  • Customer service and user support
  • Attention to detail
  • Time management
  • Ability to work under pressure
  • Adaptability to new technologies
  • Teamwork and collaboration
  • Analytical problem-solving
  • Help desk and ticketing software
  • Organisational skills

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About the author

Laura Atkinson

Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.