Certificate IV in Information Technology

ICT40120

Career Outcomes

Computer Technician

ICT Support Officer

IT Support Technician

Service Support Analyst

View All

Study Mode

Online

Awarded by

Swinburne Open Education (RTO: 3059)

Qualification

Certificate IV

Course Fee

Price may vary

Duration

Up to 18 months

Start Date

Start Anytime

Payment Option

Payment plan

Upfront payment

On this page:

In a nutshell

What you'll need to get it

Subject breakdown

Why Swinburne Open Education ?

Where will this course take you?

Career outcomes

Let's talk price

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

In a Nutshell

The ICT40120 Certificate IV in Information Technology, offered by Swinburne Open Education, is a nationally recognised qualification awarded by Swinburne University of Technology. Delivered entirely online, the course is designed for those looking to build a broad foundation of practical skills across a range of information and communications technology (ICT) contexts. It is suited to those entering the ICT industry for the first time, as well as those seeking to formalise existing skills and knowledge.

Across 21 online modules, students explore key areas including cyber security risk management, network installation and configuration, server management, database procedures, client support and troubleshooting, introductory programming, and cloud storage solutions. The course also covers professional skills such as working collaboratively within the ICT industry, applying critical thinking, and understanding IP, ethics and privacy policies. Industry-standard technologies including Splunk, Cisco Packet Tracer, BPMN, and various virtualisation tools are incorporated throughout the elective units, giving students exposure to tools used in real workplace environments.

Enquire to learn more about the ICT40120 Certificate IV in Information Technology and whether it is the right fit.

Please note: this course is not government funded.

What You'll Need to Get In

To be eligible to study this course, applicants must meet the following entry requirements:

Students must be at least 18 years old and
Students must be an Australian or New Zealand citizen or resident

Subject Breakdown

In this ICT40120 Certificate IV in Information Technology course, the subjects studied include:

Core Units

Introduction to information technology
ICTICT451 – Comply with IP, ethics and privacy policies in ICT environments
BSBCRT404 – Apply advanced critical thinking to work processes
BSBXCS404 – Contribute to cyber security risk management
ICTICT443 – Work collaboratively in the ICT industry
ICTICT426 – Identify and evaluate emerging technologies and practices
ICTPRG302 – Apply introductory programming techniques
ICTSAS432 – Identify and resolve client ICT problems

Elective Units

BSBPEF402 – Develop personal work priorities
BSBXCS402 – Promote workplace cyber security awareness and best practices
ICTICT428 – Select cloud storage solutions
ICTSAD502 – Model data processes
BSBXCS403 – Contribute to cyber security threat assessments
ICTPMG411 – Support small scale ICT projects
ICTICT517 – Match ICT needs with the strategic direction of the organisation
ICTSAS530 – Use network tools
ICTCYS407 – Gather, analyse and interpret threat data
ICTNWK422 – Install and manage servers
ICTICT435 – Create technical documentation
ICTSAS441 – Support ICT system software
ICTNWK424 – Install and operate small enterprise branch networks

Why Swinburne Open Education ?

Swinburne Open Education is an online education provider offering nationally recognised vocational qualifications across a range of in-demand industries, with all qualifications awarded by Swinburne University of Technology. Their course areas include business, accounting and bookkeeping, HR management, project management, marketing, early childhood education, community services, animal care, and visual and graphic design. All courses are delivered fully online and designed to be studied on any device — desktop, tablet, or mobile.

Swinburne Open Education develops its courses in partnership with Australian industry, with the aim of preparing students for real workforce needs. Students learn through trainer-led online sessions, interactive content, and an online platform that includes forums and direct messaging with lecturers and peers. Assignment submission and grading alerts are built into the platform, keeping study organised and on track.

Support is a clear focus for Swinburne Open Education. A dedicated team is available to help students stay on track and reach their career goals. The flexible, self-paced format suits people at any stage — whether balancing study with work and family commitments, or starting fresh in a new direction. All qualifications are nationally recognised under the Australian Qualifications Framework and issued under RTO 3059.

Where will this course take you?

Upon successful completion of this course you will receive a ICT40120 Certificate IV in Information Technology from Swinburne Open Education, awarded by Swinburne University of Technology.

This nationally recognised qualification prepares graduates to apply a broad range of practical ICT skills across varied work contexts. Graduates develop capabilities in areas such as troubleshooting system applications, contributing to cyber security risk management, establishing database backup and restore procedures, installing and configuring networks and servers, and providing technical support to clients. These skills are directly relevant to roles including Computer Technician, IT Support Officer, IT Support Technician, IT Technician, and Service Desk Analyst.

The ICT sector is a rapidly growing field in Australia, and this qualification positions graduates to enter the industry with job-ready skills. The course covers industry-standard technologies including Splunk, BPMN, various virtualisation tools, and Cisco Packet Tracer, giving graduates practical experience with tools used in real workplace environments. Graduates may find opportunities working within organisations of varying sizes, supporting end users, maintaining systems, and contributing to cyber security practices.