Diploma of Community Services (Case Management)

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  • Awarded by


  • Qualification


  • Study Mode


  • Payment Options

    Payment planUpfront payment

  • Duration

    Up to 24 months

  • Start Date

    Any time – start today!

  • Course Fee

    Price may vary

  • Career Outcomes

    Community Worker | Case Manager | Community Support Worker | Case Management Supervisor | View all

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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  • In a Nutshell

    Are you aspiring to build a fulfilling career in community services with a focus on case management? This CHC52021 Diploma of Community Services (Case Management) qualification from Upskilled offers a specialised pathway for individuals seeking to gain the necessary skills to effectively coordinate complex cases within the community services sector.

    This qualification is designed to equip you for the role of a case manager, where you'll be dedicated to assisting clients in resolving intricate challenges they face in their daily lives. This may involve working with individuals dealing with concurrent mental health, substance abuse, and alcohol-related issues. Beyond theoretical comprehension, the program integrates practical experience through 200 hours of supervised work placements, allowing you to apply learned skills in real-world scenarios.

    Comprising a comprehensive set of units, this qualification covers essential skills and knowledge crucial for success in case management roles. From devising and executing service programs to implementing community development strategies, the curriculum provides valuable insights into the community services landscape while fostering the development of transferable skills essential for professional growth.

    Theoretical part of this course is delivered 100% online and the course should be completed within a 24 month period.

  • What You'll Need to Get In

    While there are no formal educational requirements for this course, we recommend that students should:

    • Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 12;
    • Have access to a modern computer with high-speed internet;
    • Have access to a device with audio/video recording and playback capabilities;
    • Have basic computing skills, including the ability to make and upload short videos.
  • Subject Breakdown

    While completing the CHC52021 Diploma of Community Services (Case Management) qualification from Upskilled, you will cover the following subjects:

    • CHCDIV001 - Work with diverse people 
    • CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety 
    • CHCLEG003 - Manage legal and ethical compliance 
    • CHCCCS004 - Assess co-existing needs 
    • CHCPRP003 - Reflect on and improve own professional practice 
    • CHCCCS007 - Develop and implement service programs 
    • CHCCCS019 - Recognise and respond to crisis situations 
    • CHCDFV001 - Recognise and respond appropriately to domestic and family violence 
    • CHCMGT005 - Facilitate workplace debriefing and support processes 
    • CHCDEV005 - Analyse impacts of sociological factors on people in community work and services 
    • CHCCSM013 - Facilitate and review case management 
    • HLTWHS003 - Maintain work health and safety 
    • CHCMHS013 - Implement trauma informed care 
    • CHCMHS005 - Provide services to people with co-existing mental health and alcohol and other drugs issues 
    • CHCPRT025 - Identify and report children and young people at risk 
    • CHCCSM009 - Facilitate goal directed planning 
    • HLTWHS006 - Manage personal stressors in the work environment 
    • CHCCSM014 - Provide case management supervision 
    • CHCCSM010 - Implement case management practice 
    • CHCCSM012 - Coordinate complex case requirements 
  • Why Upskilled?

    Upskilled is a government approved training organisation (RTO number 40374) that specialises in providing online vocational education and training solutions to both individuals and organisations. They offer a diverse range of courses designed to enhance skills and knowledge across IT, Business, and Community Services industries, and have seen over 30,000 students successfully graduate and go on to fulfil their career goals. All Upskilled courses are delivered 100% online via their proprietary MyUpskilled platform and are designed with flexibility in mind, so that studying can fit in with anyone’s busy work and life schedules.

    Upskilled work closely with industry experts to ensure that their courses are current and industry-relevant and provide a great learning experience via delivering insightful and engaging content. They partner with industry leaders such as AWS Academy, Australian Human Resources Institute and Social Media Academy to ensure that course content is of the highest quality and that graduates possess industry insider knowledge that will help them with progressing their careers. Upskilled online learning hub is designed to assist students with managing their study load, finances and eventual job seeking efforts.

    As a student of Upskilled, you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

    Upskilled recognise that learning is an interaction. For that reason, they've put in place the right tools that deliver effective skills learning and are interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.


    All student testimonials for Upskilled

    "So much better than TAFE and very good instructors that actually care. With all of the IT technical training it was very well done."

    Angus Blackburn , Certificate II in Information, Digital Media and Technology

    "I wanted to say a big thank you to Upskilled for its wonderful support during my study. It was a pleasure to do a course through such a professional organisation, and I will be recommending the course to my friends. Again, many thanks!"

    Beverley Chamberlain , Certificate IV in Business Administration

    "My initial reason for attending was to have my experience recognised with a certificate. However, as I settled into the course, I found that I embraced new ideas and concepts, and with each unit found a renewed enthusiasm and confidence to make changes to processes I currently use in my work. I thank Upskilled for being so informative and helpful throughout this course. I have found the Upskilled trainers to be down to earth and professional. I know I have grown and contributed to the running of the course, which I recommend to anyone currently working in the field."

    Lorraine Timpano , Certificate IV in Business Administration

    "I recently completed a Certificate IV course in Frontline Management at the Crowne Plaza, Terrigal. Our trainer was Don who, from the outset, made all participants feel very relaxed and comfortable, setting the tone for the days that followed. This was quite an achievement given the diversity of backgrounds and occupations in attendance. Don obviously has a lot of relevant life experience, making him the perfect person to deliver this kind of training. His real world examples were delivered with confidence and humour and were always in sync with unit material, which ensured we remained on track."

    Stephen Wilkinson , Certificate IV in Leadership and Management (previously known as Certificate IV in Frontline Management)

    "Upskilled offered a prompt, friendly and efficient service. My increased knowledge of human resources has provided me with a greater understanding and awareness of the many functions within HR and an increased confidence in my current role. The facilitator was fantastic, very motivating and encouraging. The course attendees came from a diverse range of companies and disciplines including legal, IT, recruitment, and retail. It was interesting to share our experiences of how HR functions are carried out by different industries."

    Sharon Lamb , Certificate IV in Human Resources
  • Where will this course take you?

    On successful completion of this course, you will gain a nationally recognised CHC52021 Diploma of Community Services (Case Management) qualification from Upskilled. You will be fully prepared to enter the world of community services and start performing to your best in any  of the myriad of case management roles available nationally.

  • Career Outcomes

  • Let's talk price

    Full price of this course is $4,600, but if you pay upfront you will save 20% bringing the price down to $3,680.

    Upskilled offers a range of easy payment plans from $70 per week to fit in with your lifestyle.

    Please enquire for detailed finance options.

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