Awarded by
Open Colleges (RTO: 90796)
Qualification
Certificate III
Study Mode
Online
Payment Options
Payment planUpfront payment
Duration
12 months self-paced
Start Date
Enquire now for upcoming start dates
Course Fee
Career Outcomes
Administration Assistant | Administration Supervisor | Customer Service Manager | Customer Support Officer | View all
This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.
This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.
PLEASE NOTE - Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.
There are mandatory entry requirements for enrolling in this course.
It is recommended that students:
While completing this course, you will cover the following essential areas:
RTO 90796
Open Colleges has been helping Australians realise their potential for over 125 years, and they're now one of Australia's leaders in online education. In the last decade alone, they've helped over 450,000 students gain the skills to launch, change or take the next step in their careers.
When you study with OC, you’ll graduate with a nationally recognised qualification that’ll help you find work across Australia. Their nationally recognised courses are designed by vocational experts, and you’ll learn job-ready skills from industry specialists.
Online learning is all about flexibility, so they’ve designed their learning platform to be as flexible as possible. It’s available 24 hours a day, 7 days a week, so you can access it anytime you want. It’s designed to work around your lifestyle, not the other way around, so you can easily fit your study in with your other commitments.
The common misconception is that studying online means that you’re studying alone, but at Open Colleges, they take great pride in the superior support provided to their students. They make it easy for you to get support when you need it with their student support team available Monday to Friday via email, phone and Live Chat and on the weekends, via Live Chat (when available). They’re here, in tandem with trainers and assessors, to make sure you’re supported the whole way through your course, from the time you enrol right through to your graduation.
"Because it’s so flexible, it was easy for me to do it. I’ll be in the middle of an assignment and I can just pause it if my son is asking for lunch. I’ll quickly make him lunch or get a drink and I can just open it back up and go straight back into it to continue. The trainers have been great. They really try to get back to you on time and make sure they give you the best possible answers. They always seem to come back with a quick response."
"It’s given me a different mindset. I used to think you’d go out and do a job, like mechanics, for years and that you’d just get the qualification after years on the job. But with this, you can study for a couple of months and then you can go out into the world fully qualified and ready for the job and just go for it."
"I think the Open Colleges model is particularly good because you’re not tied down to due dates, you just have as much time as you need. You have people to get in touch with if you’re having trouble. I’ve actually had emails back at 10pm at night from my teacher. I’ve been sitting here and I’ve shot one off and they’ve got right back to me within that hour. You don’t get that anywhere."
"I am a farmer and I run a family farm with my husband. I was given the opportunity to study any course I wanted that would help our business, and that may help me earn some money off the land, so I chose to learn bookkeeping. The course is so useful and beneficial for our farm. It’s great to learn how to set journals out so our accountant can do the BAS and income tax, without them being all over the place."
"My job is probably best described as a medical equipment specialist. I educate and train people in the use of CT scanners onsite. Getting the skills to use in trainings, to substantiate the work I do is very valuable. The course has changed my work and the way I approach training courses. It’s made me more confident and I’ll be better at my job."
On completion of this course, you will gain a nationally recognised BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges. You will posses all the skills and confidence, as well as customer service skills, needed to start working in one of many available business administration and support positions available nationally.
Wondering where a career in Business could take you? Potential job outcomes may include: Manager, Team Leader, Small Business Owner, Operations Manager, Business Development Manager, Business Consultant, Business Analyst, Entrepreneur.
Open Colleges offers flexible payment models to help make studying more affordable.
Choose to pay in full and save 10% on course fees, or opt for a 50/50 plan where you can pay half of your fees upfront and the balance as a payment plan. For extra flexibility there is also the Zip Money payment plan.
Zip Money payment plan - Open Colleges can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you're enrolling into) to suit your lifestyle, giving you more flexibility than ever before.
Open Colleges payment plans are interest free!
Enquire now to find out about other payment plans that can work for you.
Fill out this form and a Study Consultant from Open Colleges will get back to you.