Certificate III in Business (Customer Engagement)

The BSB30120 Certificate III in Business (Customer Engagement) offered by Open Colleges is designed to equip individuals with the essential skills and knowledge required to thrive in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are crucial for driving business success.

Throughout the course, learners will explore various aspects of business operations, including teamwork, problem-solving, and the importance of a customer-centric approach. The curriculum is tailored to foster a deep understanding of how to create positive customer experiences and build lasting relationships. By engaging with real-world scenarios and case studies, students will develop the confidence and competence needed to excel in their careers.

With a focus on practical application and industry relevance, the BSB30120 Certificate III in Business (Customer Engagement) prepares individuals for a dynamic workforce. This course is ideal for those looking to start their career in business or enhance their existing skills in customer engagement. Enquire to learn more.

Please note: This is a fee-for-service course, it is not government funded

On completion of this course, you will gain a nationally recognised BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges. You will posses all the skills and confidence, as well as customer service skills, needed to start working in one of many available business administration and support positions available nationally.