ITIL 4 Foundation, ALC Training

In a Nutshell

If you are currently an IT professional who uses the ITIL framework and are looking to boost your career by upgrading your knowledge in the field, then this ITIL 4 Foundation qualification from ALC Training could be just the course you're looking for.

The ITIL 4 Foundation training represents a comprehensive guide that equips organisations to thrive in their digital transformation journey, emphasising the creation and delivery of value to their customers. This latest iteration of ITIL 4 is the culmination of extensive global research and development efforts within the IT and service management sectors, designed to assist organisations in addressing the escalating challenges of the contemporary digital landscape. It achieves this by seamlessly incorporating key principles from Agile, DevOps, and Design Thinking.

This intensive 2 day ITIL Foundation certification course, delivered either face-to-face or online via an instructor-lead virtual classroom, stands as the indispensable starting point for individuals embarking on their journey into ITIL. It is no longer a 'nice-to-have' but an unequivocal 'must-have' for any organisation, department, or individual earnestly committed to enhancing IT Service Management.

What You'll Need to Get In

While there are no formal requirements to attend this course, please note that the content is relevant to people who are involved in information and communication technology.

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Subject Breakdown

While completing the ITIL 4 Foundation qualification from ALC Training, you will cover the following areas:

1. Introduction

History of ITIL
IT Service Management in the modern world
About ITIL 4
The structure and benefits of the ITIL 4 Framework

2. Key Concepts

Value and value co-creation
Organisations, service providers, service consumers, and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

3. The Four Dimensions of Service Management

Organisations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors

4. The ITIL Service Value System

Opportunity, demand and value
ITIL Guiding Principles
Governance
Service Value Chain
Continual Improvement

5. ITIL Management Practices

5.1 General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
5.2 Service Management Practices
- Availability Management
- Capacity Performance Management
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Continuity Management
- Service Desk
- Service Level Management
- Service Request Management
5.3 Technical Management Practices
- Deployment Management

6 . Exam Preparation

Exam techniques
Sample Exams

Why ALC Training?

ALC is a leading Australia-based provider of quality training for business and government, since 1994. Their focus is on best-practice methods and frameworks that help ensure you get the most out of your investment.

With offices in Sydney, Melbourne, Brisbane, Singapore and Kuala Lumpur, the courses are held regularly throughout Australia, New Zealand and South-East Asia.

Choosing ALC for your training needs guarantees a top-tier educational experience, where the calibre of the trainers is paramount. Their approach from the start has been to handpick only the finest instructors – for some subjects, they are globally renowned experts, while for others, they consistently stand out as exceptional, seasoned professionals with a passion for teaching and a knack for making learning dynamic and captivating.

ALC's reliability is evidenced by a strong record of success, having guided over 55,000 individuals across the region to exam triumph.

In terms of value, ALC Training prides itself on delivering high-quality training without the exorbitant price tag. They strive to offer competitive rates that provide remarkable value, regardless of whether you're an individual or part of a small, medium, or large organisation.

On March 17, 2023, ALC Training merged with the Tesserent Group, marking a significant first step in launching the Tesserent Academy initiative.

The Tesserent Academy is determined to become the leading cyber security education provider in the Asia-Pacific area. Leveraging ALC's extensive experience spanning nearly three decades in the domain of information and cyber security training, the Academy is poised to establish a dominant presence in the industry.

ALC's integration into Tesserent not only opens the door to a wealth of additional resources but also promises new opportunities for growth and innovation. The partnership aims to broaden the educational portfolio, develop new skill-focused programs, and introduce certifications specifically tailored to the needs of the region. While ALC will retain its branding, it will now operate as a specialised division within Tesserent Academy, with the ABN number 75 658 789 416.

Where will this course take you?

On completion of this course you will gain a nationally recognised ITIL®4 Foundation qualification from ALC Training, ensuring that you have up-to-date and applicable knowledge of the ITIL framework.

Career Outcomes

Wondering where a career in it could take you? Potential job outcomes may include: Potential IT career outcomes include: Database Administrator, Systems Administrator, ICT Security Administrator, Software or Applications Programmer, ICT Support Technician, ICT Test Engineer, ICT Manager, Junior Office Support, Help Desk Officer, Assistant Software Developer.

Let's talk price

Total costs for this course are as follows:

Live Virtual Training: $1,590 + GST
Face-to-Face Training: $1,790 + GST