- CHCCCS007 - Develop and implement service programs
- CHCCCS019 - Recognise and respond to crisis programs
- CHCDEV005 - Analyse impacts of sociological factors on people in community work and services
- CHCCSM013 - Facilitate and review case management
- CHCLEG003 - Manage legal and ethical compliance
- CHCMGT005 - Facilitate workplace debriefing and support processes
- CHCPRP003 - Reflect on and improve own professional practice
- CHCDFV001 - Recognise and respond appropriately to domestic and family violence
- CHCCCS004 - Assess co-existing needs
- CHCDIV001 - Work with diverse people
- CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
- HLTWHS003 - Maintain work health and safety
Elective units:
- CHCCOM003 - Develop workplace communication strategies
- BSBPEF401 - Manage personal health and wellbeing
- CHCCSL001 - Establish and confirm the counselling relationship
- CHCADV002 - Provide advocacy and representation services
- CHCPRP001 - Develop and maintain networks and collaborative partnerships
- CHCMHS001 - Work with people with mental health issues
- CHCMHS011 - Assess and promote social, emotional and physical wellbeing
- CHCDIS017 - Facilitate community participation and social inclusion