Communications
BSB30120
Career Outcomes
Administrative Assistant
Customer Service Assistant
Marketing Assistant
Office Assistant
Receptionist
View All
Study Mode
Online
Awarded by
Foundation Education
Qualification
Certificate III
Course Fee
Price may vary
Duration
Up to 12 months part-time
Start Date
Enquire now for upcoming start dates
Payment Option
Payment plan
Upfront payment
On this page:
In a nutshell
What you'll need to get it
Subject breakdown
Why Foundation Education ?
Where will this course take you?
Career outcomes
Let's talk price
This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
The BSB30120 Certificate III in Business (Customer Engagement) offered by Foundation Education is designed to equip individuals with the essential skills and knowledge required to thrive in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are crucial for success in today’s competitive marketplace.
Throughout the course, learners will engage in hands-on activities that foster critical thinking and problem-solving skills, enabling them to respond effectively to customer inquiries and challenges. The curriculum also emphasises teamwork and collaboration, preparing students to work efficiently in diverse teams. By the end of the program, graduates will be well-prepared to pursue a range of career opportunities in customer service and business administration, making them valuable assets to any organisation.
This qualification not only enhances employability but also provides a solid foundation for further studies in business. With a focus on practical application and real-world scenarios, the BSB30120 Certificate III in Business (Customer Engagement) is an excellent choice for those looking to advance their careers in customer engagement. Enquire to learn more.
Please note: This is a fee-for-service program, it is not government funded.
In this business qualification, the subjects you may study include:
Upon successful completion of this course you will receive a BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.
This course provides you with the professional skills and knowledge required to take the first step in your business career. With this qualification, you may choose to seek work in a range of customer service roles, working for small, medium or large organisations. You may choose to seek work as a Customer Service Assistant, a Receptionist, a Telemarketer, or an Information Services Officer.
You’ll develop the problem-solving and communication skills required to work well with people across all stages of your career.
Foundation Education offers flexible payment plans beginning from just $47.60* a week!
Enquire now to find out more about instalment plans or saving on your course fees by paying upfront.
Please note: This is a fee-for-service program.
*Payment plan total is $100 deposit + 78 weekly payments. Foundation Education uses the direct debiting services of Debitsuccess on payment plans. Payment plans will incur a $12 establishment fee, charged with the first instalment, plus a 3.63% transaction fee on each transaction. Weekly payment amount provided is already inclusive of the transaction fee.
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