Exploring all customer touch points and focusing on professional communication, this course will not only help you manage, monitor and report on the effectiveness of your service to customers, but handle customer complaints in a professional manner. This Customer Service course includes comprehensive course notes, morning tea, lunch and afternoon tea and internet access.
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You'll study alongside like-minded people and strengthen your network.
Australian Institute of Management Education and Training facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?
If you're in a customer focused role or you manage a customer service team, this Customer Service course is ideal as it will better enable you to deliver high-quality service to customers and clients.
In this Customer Service course, the subjects you may study include:
AIM (RTO 0049) prides itself on delivering holistic, comprehensive qualifications, that helps you fast-track your career whilst gaining official certification of your skills. Whether you prefer online learning or face-to-face classes, AIM offers both options.
The online virtual campus, MyAIM allows students to work through the online modules at their own pace, connect with other students and receive online learning support from AIM’s Student Support and Coaching Services teams.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:
Upon successful completion of this Customer Service course from Australian Institute of Management Education and Training you'll be able to:
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
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