6 weeks - up to 50 hours
Enquire now about upcoming start dates
Take an in-depth look at customer-experience analysis, optimisation and strategy, from UX design to customer journey maps. Get the skills to design solutions for breathtaking customer experiences and learn how to embed CX thinking into your organisation's business model.
How does it work?
Learn how to enhance every customer interaction. From UX design to customer journey maps, you can transform your workplace by embedding customer-experience thinking deep into the business model.
Expert mentors provide guidance and support along the way, and you'll work on real-world scenarios built in collaboration with leading industry partners.
In this short course, the topics you may cover include:
Studying online doesn’t mean you have to go through the learning journey solo. When you study with RMIT Online you’ll be connected with a support team and a global network of industry experts, academics and peers, who will help you every step of the way. Whether you have a technical issue, feel bogged down and need someone to talk to or struggling with an assignment - they’ve got the right people to help get you to where you want to be.
RMIT has built this program with leading companies who have transformed and thrived in a changing workforce. Start with the fundamentals, then you'll build real-world strategies that can be immediately applied back in the workplace.
An upfront payment of $770 is required for this course.
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