MCI Institute (RTO 91088)
Payment planUpfront payment
Self-paced; 12 months
Enquire now for upcoming start dates
Contact Centre Team Leader | Quality Assurance Coordinator | Customer Contact Coach | Complex Enquiry Customer Contact Operator
This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Ready to push yourself further and take on professional challenges? This online Certificate IV in Customer Engagement (BSB40315) from MCI Institute develops your leadership skills, preparing you to take on more senior customer service roles.
Customer experience can make or break a business, so it's important to employers that they hire candidates with the right credentials. This qualification equips you with the skills to handle complex customer enquiries, analyse customer behaviour and lead a sales team.
Learning online lets you take your studies anywhere and fit them around your other commitments. Start studying today for the job you want without having to give up your work or social life.
In this customer engagement course, subjects you may study include:
Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.
Upon successful completion of this course you will receive a Certificate IV in Customer Engagement (BSB40315) from MCI Institute.
This qualification equips you with more advanced industry skills and allows you to apply for more senior roles in customer engagement, including leadership opportunities.
Wondering where a career in retail could take you? Potential job outcomes may include: Store Manager, Department Manager, Senior Sales Assistant, Team Leader, Customer Service Supervisor.
The full fee for this course is $3,800.
Students may pay their fees upfront and save 10% ($3,420 after discount) or choose from one of the below payment plans:
12-month payment plan:
MCI Insitute is an approved NSW Smart and Skilled funding provider. Enquire now to see if you're eligible.
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