Edmund Barton College of Business Education (RTO 90768)
Payment planUpfront payment
Self paced; up to 12 months
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Retail Manager | Customer Service Manager | Retail Sales Supervisor | Contact Centre Operator | View all
This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Build the skills to provide superior customer service in high customer contact roles in any industry with the Certificate IV In Customer Engagement (BSB40315) from Edmund Barton College.
Offered 100% online for those who already have some work experience in customer contact, this qualification equips you with the skills to handle complex customer enquiries, analyse customer behaviour and lead a sales team.
Enquire today with Edmund Barton College and prepare to develop your leadership skills, preparing you to take on more senior customer service roles.
In this customer engagement course, the subjects you may study include:
Elective (choose 10):
If you’ve got a strong desire to learn then you’ll be right at home at Edmund Barton College. Here, they’re all about supporting students to achieve their goals through study, and with a range of practical, relevant and renowned courses in business, it’s never been a better time to log on and learn. Whether it’s marketing, human resources, administration, customer service, leadership, management, or all of the above - the mentors at Edmund Barton College will tailor the course to suit your objectives and pursue your dream career. Give your career in business a leading-edge and enquire about an online course with Edmund Barton College.
At Edmund Barton College you’ll be connected and guided every step of your learning journey by experienced trainers who also double as mentors. Why are they considered mentors? Because they will be there to advise you every step into your business career.
Studying online doesn’t mean you’ll be on your learning journey solo. Your mentor and passionate trainer will provide you with personal and helpful feedback on all the work you submit, as well as offer you insights and tips on career planning.
Find unsurpassed support, guidance and assistance when you enrol with Edmund Barton College.
Upon successful completion of this course, you'll receive a Certificate IV In Customer Engagement (BSB40315) from Edmund Barton College.
In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.
Ideal for industries such as hospitality, sales, retail, IT and human resources.
Wondering where a career in retail could take you? Potential job outcomes may include: Store Manager, Department Manager, Senior Sales Assistant, Team Leader, Customer Service Supervisor.
Prices for this course start from $1,950.
Students have three payment options, including:
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