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Service design involves both the delivery and the experience of a service. This 10-week Service Design course from Academy Xi prepares students to understand, refine and create services, and deliver a thoughtful brand experience.
Studying part-time, you'll learn how to use essential service design methods, tools and techniques to create a new service experience, or improve an existing one. You'll also learn how to conduct industry research; create customer journeys, experience maps and service blueprints; and develop effective and powerful pitches and presentations.
Each week focuses on new techniques and tools that can be applied in existing positions or used to begin a new career. You will complete a portfolio project, gain real-world experience and emerge ready to apply service design principles across a range of industries and disciplines.
In this marketing course, the subjects you may study include:
When you join Academy Xi you’ll be part of a team who have a genuine interest in your success. They’re classes are kept small which means your mentor will have more focus on you.
“The instructors took time to understand each student... and provided tailored instruction. I also really enjoyed the collaborative classroom setting – I learned a lot from my fellow students. The instructors were brilliant and passionate and the Academy Xi family were extremely supportive.” – Academy Xi graduate
Gain the confidence, support and knowledge to enter the next chapter of your career with Academy Xi.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:
Upon successful completion of this course you will receive a Service Design qualification from Academy Xi.
Graduates are equipped with the skills needed to transform service design and delivery within their existing positions, or in entrepreneurial ventures such as startups.
Wondering where a career in marketing could take you? Potential job outcomes may include: Potential marketing career outcomes include: Advertising or Marketing Professional, Marketing Coordinator, Digital Marketing Manager, Brand Manager, Marketing Research Assistant, Marketing Assistant, Advertising Executive.
The fee for this course is $3500.
Academy Xi offers affordable payment options to help you start your studies sooner:
Study Loans provides a new way of paying for education with a transparent fee structure under a pay-as-you-go type model.
Approved students will be loaned from $2,001 to $15,000, to cover all or part of their course tuition from an approved provider. The loan will be progressively drawn to pay tuition fees and paid to the training provider directly on behalf of the student. The loan will be paid back via direct debit over 6-48 months, at competitive interest rates, with no penalties for early repayment.
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