Graduate Certificate in Service Design

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RMIT Online
  • Awarded by

    RMIT Online

  • Qualification

    Graduate Certificate

  • Study Mode

    Online

  • Payment Options

    FEE-HELP may be availableUpfront payment

  • Duration

    12 months part-time or nine months full-time

  • Start Date

    Enquire now for upcoming start dates

  • Course Fee

    Price may vary

  • Career Outcomes

    Customer Service Manager | Customer Analyst | UX Designer | Human Service Manager | View all

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  • In a Nutshell

    Start your career delivering excellent experiences for service users with the skills and strategies in this online Graduate Certificate in Service Design course from RMIT Online. 

    Suited to students with no prior academic or professional experience in service design, this qualification equips you with the foundation skills and knowledge required to work in this exciting and growing field.

    Service design takes a human-centred approach to the creation and improvement of experiences by examining all aspects of a service ecosystem – its strategies, structures, people, and processes. It's a growing field experience a rising demand for qualified service designers – and this qualification help you get there.

    The Graduate Certificate in Service Design is comprised of four core courses. See our Subjects section or enquire to receive a course brochure for more info.

    You'll take on practical, project-based assessments, and complete this course with a portfolio of work demonstrating your skills in strategy development and customer experience mapping. You'll draw on design research tools to investigate service problems, and develop the frameworks that will help draw out innovative solutions.

    If you're seeking a meaningful new career working to solve problems, this graduate certificate offers the skills, knowledge and tools to take your first step.

  • What You'll Need to Get In

    To be eligible to study this course, applicants must:

    • Have an Australian bachelor's degree or equivalent; OR
    • Have a higher-level qualification in a related field from a recognised tertiary institution. 

    Applicants with work experience or skills in service design and delivery may also be considered for this graduate certificate.

    Experience includes any public-facing interfaces such as but not limited to retail, corporate, government, welfare, not-for-profit or cultural organisations. This experience may include creative practice, community engagement, consultancy, transport, customer experience, process analysis, innovation and start-ups, human resources, organisational strategy and design or similar roles.

  • Subject Breakdown

    This graduate certificate is comprised of four courses:

    • Service design in practice
    • Design strategy, practice and principles
    • Service design research
    • Service futures
  • Why RMIT Online?

    Looking for a world-class education experience that you can receive from the comfort of your own home? Turn to RMIT Online! Check out their range of online degrees or upskill faster with a short course and prepare to excel your career. With RMIT Online, you’ll build real-world skills, work closely with their respected industry partners and get the knowledge to transform your career. Being RMIT accredited means you’ll be recognised by one of the most innovative and respected technology institutions in Australia.

    Studying online doesn’t mean you have to go through the learning journey solo. When you study with RMIT Online you’ll be connected with a support team and a global network of industry experts, academics and peers, who will help you every step of the way. Whether you have a technical issue, feel bogged down and need someone to talk to or struggling with an assignment - they’ve got the right people to help get you to where you want to be.

  • Where will this course take you?

    Upon successful completion of this course, you will receive a Graduate Certificate in Service Design from RMIT Online. 

    This qualification will equip you with the knowledge and skills required to take the first step towards a career in human-centred design. You'll build a strong foundation in identifying contemporary service problems, and the skills to successfully design and implement solutions. With a focus on project-based learning, this qualification will help you build a portfolio showcasing your skills in service design strategy.

    After completing this qualification, you may choose to take on additional responsibilities relating to user experience and customer success in your current role. You may also choose to seek employment or consulting roles as a service designer, change project leader, or user experience advisor. 

  • Career Outcomes

    Wondering where a career in information technology could take you? Potential job outcomes may include:

  • Let's talk price

    The fee for each course is $3,480 per course.

    The total cost for this program is $13,920 (all four courses), plus a capped Student Services and Amenities Fee based on your credit point enrolment load.

    RMIT Online offers flexible payment options to help meet your needs. FEE-HELP and other support may be available. Please contact RMIT Online for more information about payment options.

    FEE-HELP

    You may be eligible to receive FEE-HELP for this course!

    This course can be paid for through the FEE-HELP government loan scheme. If you are an Australian citizen or hold a permanent humanitarian visa, you may not need to pay upfront.

    Instead, the Australian government will pay your course fees directly to the provider on your behalf. You'll begin repaying your loan through the tax system once you start earning more than the minimum threshold of $46,620 (2020-21 income year). 

    Find out more about government study loans here.

Keen to Find Out More?

Fill out this form and a Study Consultant from RMIT Online will get back to you.

To be eligible to study this course, applicants must:

  • Have an Australian bachelor's degree or equivalent; OR
  • Have a higher-level qualification in a related field from a recognised tertiary institution. 

Applicants with work experience or skills in service design and delivery may also be considered for this graduate certificate.

Experience includes any public-facing interfaces such as but not limited to retail, corporate, government, welfare, not-for-profit or cultural organisations. This experience may include creative practice, community engagement, consultancy, transport, customer experience, process analysis, innovation and start-ups, human resources, organisational strategy and design or similar roles.

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