ICT40215Certificate IV in Information Technology Support

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  • Awarded by

    Upskilled (RTO 40374)

  • Qualification

    Certificate IV

  • Study Mode


  • Payment Options

    Payment planUpfront payment

  • Duration

    12 months

  • Start Date

    Anytime – start today!

  • Career Outcomes

    Systems Administrator | Computer Technician | Customer Support Officer | Network Operations Technician | View all

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Last modified: 25 May 2018

In a Nutshell

This Certificate IV in Information Technology (Support) (ICT40215) course, offered online by Upskilled, will give you the technical skills and ICT training to be able to support clients and deliver strong IT competencies.

You will gain a strong foundational understanding in information technology and learn how to utilise these skills to provide effective services within a range of ICT contexts.

  • What You'll Need to Get In


    Anyone can apply, however, it is recommended that you use the following pathways:

    • Achieved Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent; OR
    • Demonstrated vocational experience in a range of support-related work environments in software programming, application programming, web development, or similar
  • Subject Breakdown

    Find out more

    In this IT support course, the units of competency you will study include:

    Core units:

    • BSBWHS304 – Participate effectively in WHS communication and consultative processes
    • BSBSUS401 – Implement and monitor environmentally sustainable work practices
    • ICTICT202 – Work and communicate effectively in an ICT environment
    • ICTICT401 – Determine and confirm client business requirements
    • ICTICT418 – Contribute to copyright, ethics and privacy in an ICT environment


    • ICTNWK401 – Install and manage a server
    • ICTNWK402 – Install and configure virtual machines for sustainable ICT
    • ICTNWK410 – Install hardware to a network
    • ICTNWK411 – Deploy software to networked computers
    • ICTNWK412 – Create network documentation
    • ICTICT404 – Use online learning tools
    • ICTICT405 – Develop detailed technical design
    • ICTICT408 – Create technical documentation
    • ICTICT413 – Relate to clients on a business level
    • ICTSAS410 – Identify and resolve client ICT problems
    • ICTWEB420 – Write content for web pages
    • ICTWEB414 – Design simple web page layouts
    • ICTWEB429 – Create a markup language document to specification
    • ICTWEB403 – Transfer content to a website using commercial packages
    • ICTWEB405 – Monitor traffic and compile website traffic reports

    Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

    Find out more
  • Why Upskilled?

    Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!

    As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.


    All student testimonials for Upskilled

    "So much better than TAFE and very good instructors that actually care. With all of the IT technical training it was very well done."

    Angus Blackburn , Certificate II in Information, Digital Media and Technology

    "I wanted to say a big thank you to Upskilled for its wonderful support during my study. It was a pleasure to do a course through such a professional organisation, and I will be recommending the course to my friends. Again, many thanks!"

    "My initial reason for attending was to have my experience recognised with a certificate. However, as I settled into the course, I found that I embraced new ideas and concepts, and with each unit found a renewed enthusiasm and confidence to make changes to processes I currently use in my work. I thank Upskilled for being so informative and helpful throughout this course. I have found the Upskilled trainers to be down to earth and professional. I know I have grown and contributed to the running of the course, which I recommend to anyone currently working in the field."

    "I recently completed a Certificate IV course in Frontline Management at the Crowne Plaza, Terrigal. Our trainer was Don who, from the outset, made all participants feel very relaxed and comfortable, setting the tone for the days that followed. This was quite an achievement given the diversity of backgrounds and occupations in attendance. Don obviously has a lot of relevant life experience, making him the perfect person to deliver this kind of training. His real world examples were delivered with confidence and humour and were always in sync with unit material, which ensured we remained on track."

    Stephen Wilkinson , Certificate IV in Leadership and Management (previously known as Certificate IV in Frontline Management)

    "Upskilled offered a prompt, friendly and efficient service. My increased knowledge of human resources has provided me with a greater understanding and awareness of the many functions within HR and an increased confidence in my current role. The facilitator was fantastic, very motivating and encouraging. The course attendees came from a diverse range of companies and disciplines including legal, IT, recruitment, and retail. It was interesting to share our experiences of how HR functions are carried out by different industries."

Where Will This Course Take You?

Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Information Technology (Support) (ICT40215) from Upskilled.

Wondering where a career in information technology could take you? Potential job outcomes may include:

Let's Talk Price

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 – Save 15% when you pay upfront 
Total course cost: $3,270

Option 2 – 24-month interest free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $38 a week!

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