Diploma of Community Services (Case Management)

Want more course info?

Enquire Now
Enquire Now
TrainSmart Australia
  • Awarded by

    TrainSmart Australia (RTO 51771)

  • Qualification


  • Study Mode


  • Payment Options

    Payment planUpfront payment

  • Duration

    12 months with the opportunity to extend

  • Start Date

    Enquire now for upcoming start dates

  • Career Outcomes

    Family Support Worker | Case Coordinator | Disability Team Leader | Housing Officer | View all

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Enquire Now
  • In a Nutshell

    The CHC52015 Diploma of Community Services (Case Management) is a nationally recognised qualification that provides the theoretical and practical skills that can lead to employment as a Case Manager in the community services sector.

    Throughout the course, you will be introduced to a wide range of theories and frameworks in
    community services, as well as practical experience within the field.

    By studying the CHC52015 Diploma of Community Services (Case Management) you will gain skills that specialise in managing complex and challenging caseloads. During this course, your learnings will include:

    • how to develop and implement individual support programs,
    • manage and coordinate service programs,
    • work collaboratively with a diverse range of people and organisations,
    • recognise and respond to crisis situations,
    • develop and manage cases in a child protection framework

    Work Placement

    This qualification also requires students to complete 100 hours of work placement in an appropriate organisation to apply the skills and knowledge gained in this course.

    TrainSmart Australia assists students by identifying a suitable organisation and arranging work placement for students.

    Discount available in Western Australia only through Jobs and Skills WA – Lower Fees, Local Skills subsidy. If you're located in WA but living outside of the Perth Metro area, you may be eligible to study this course fully online through the Jobs and Skills WA – Lower Fees, Local Skills subsidy.

  • What You'll Need to Get In

    TrainSmart Australia will assess a student's ‘academic suitability' to ensure the student has the best
    chance of success. This is determined by either:

    • The student providing TrainSmart Australia with a copy of an Australian year 12 certificate; OR,
    • The student providing TrainSmart Australia with a copy of a completed Certificate IV qualification that can be verified; OR,
    • The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy.
  • Subject Breakdown

    In this course, you'll study 3 modules:

    Module 1: Community Services Essentials Part 1

    • CHCCCS007 Develop and implement service programs
    • CHCCOM003 Develop workplace communication strategies
    • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
    • CHCDIV003 Manage and promote diversity

    Module 2: Community Services Essentials Part 2

    • CHCLEG003 Manage legal and ethical compliance
    • CHCMGT005 Facilitate workplace debriefing and support processes
    • CHCPRP003 Reflect on and improve own professional practice
    • HLTWHS004 Manage work health and safety

    Module 3: Community Services Essentials Part 3

    • HLTWHS006 Manage personal stressors in the work environment
    • CHCCCS019 Recognise and respond to crisis situations
    • CHCPOL003 Research and apply evidence to practice
    • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

    Module 4: Community Services Essentials Part 4

    • CHCCCS004 Assess co-existing needs
    • CHCCSM004 Coordinate complex case requirements
    • CHCCSM006 Provide case management supervision
    • CHCCSM007 Undertake case management in a child protection framework
  • Why TrainSmart Australia?

    Train hard, train well, train smart with TrainSmart Australia! With a range of online, on-campus and blended learning courses in community services, beauty, IT, business and more, TrainSmart Australia has an outstanding reputation for getting countless students recognised in their field and closer to conquering their career goals.

    Why study with TrainSmart Australia? Their team of trainers have been handpicked and offer a wealth of experience and industry knowledge, which they will pass down to you. TrainSmart also has strong industry ties and partners in various business sectors, which means more employment prospects for their graduates.

    Go on, join thousands of happy students of have studied with TrainSmart Australia and enquire about their accredited courses today!

    SMR Learning Services Pty Ltd t/a TrainSmart Australia & New Horizons Learning Centre (Perth) which is a Registered Training Organisation (RTO 51771)

    Whether you’re studying 100% online or on campus, at TrainSmart Australia, you’re not just another number. They value each and every student’s learning journey and strive to ensure it’s a positive one.

    Each student is assigned a dedicated trainer who will act as a mentor throughout your course, guiding and supporting you every step of the way.

  • Where will this course take you?

    When you graduate you'll receive a CHC52015 Diploma of Community Services from TrainSmart Australia. 

    With this diploma, you can work in a number of different settings, including Multicultural Centres, Social Housing, Homelessness Services, Family Violence Centres, Drug and Alcohol Support Services, Disability Services, Mental Health Services, Aboriginal Community Services Government Services and more.

  • Career Outcomes

    Wondering where a career in community development could take you? Potential job outcomes may include: Community Development Coordinator, Community Development Officer, Community Housing Resources Worker, Economic Development Manager, Neighbourhood Centre Manager, Project Manager (Community Services), Settlement Worker.

  • Let's talk price

    There are a wide variety of flexible payment options available, including:

    • Upfront payment
    • Interest-Free Payment Plans
    • Jobs and Skills WA – Lower Fees, Local Skills subsidy (Western Australia only) - Western Australian Government Subsidy*
      • *You must meet eligibility criteria to qualify.
      • Additional fees may apply such as student services and resource fees.
      • Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment.
      • This is a Western Australian government program.

    *If you meet the eligibility criteria for Jobs and Skills WA – Lower Fees, Local Skills subsidy, the course fees are:

    • With a concession card – $388.80 or $400 per year (based on annual cap fee)
    • Without a concession card – $1,312.20 or $1,200 per year (based on annual cap fee)

Keen to Find Out More?

Fill out this form and a Study Consultant from TrainSmart Australia will get back to you.


First Name

Last Name


Phone Number


Country of Residence

What is the reason for your enquiry?

Cost of the course Length of the course Location Study mode Career outcomes Start Dates Reputation of the provider Course financing options Other (please specify)

When would you like to start?

Click to read our privacy policy
Bot image

Hey, Look over here!

Hey There!

We offer a few quick ways to connect with us right now.

Call us now
Call us now
Enquire Now
Enquire Now
Enrol Now
Enrol Now
Chat with us
Chat with us