Service Design Online Course (Foundations)

Want more course info?

Enquire Now
Enquire Now
Academy Xi
  • Awarded by

    Academy Xi

  • Qualification

    Short Course

  • Study Mode


  • Payment Options

    Upfront payment

  • Duration

    Up to six months part-time

  • Start Date

    Enquire now for upcoming start dates

  • Career Outcomes

    Website Assistant | Website Administrator | Web Development Manager | Website Manager | View all

Enquire Now
  • In a Nutshell

    Take the first step towards an exciting new career helping businesses solve digital problems with this self-paced Service Design Foundations Course from Academy Xi.

    Designed for students seeking to build foundation skills in service design, this introductory course offers the core skills, principles and ideas of service design: a form of human-centred design that creates business value by improving the quality, efficiency and profitability of digital processes.

    In a flexible, online format, this self-paced course provides key knowledge in service design principles and practices, service design challenges, customer journey mapping, synthesis and affinity mapping and service blueprint design. You'll complete this course with a practical portfolio piece demonstrating your new skills – and all from the comfort of your own home.

    Designed and delivered by industry experts, this course offers you an exciting new opportunity in an emerging industry. If you're seeking to grow your professional digital skillset, this course is you next career step.

  • What You'll Need to Get In

    There are no eligibility requirements for this course. Academy Xi welcomes students from all skill levels and professional backgrounds. 

  • Subject Breakdown

    In this Service Design course, the subjects you may study include:

    • Introduction to service design
    • Approaching service design challenges
    • Synthesis and affinity mapping
    • Customer journey mapping
    • Service blueprint
  • Why Academy Xi?

    Get up to speed with some of the most in-demand skills when you study with Academy Xi and prepare to design a brighter future! Boost your knowledge in all things digital and tech when you study at their Melbourne or Sydney campus. From to Virtual Reality Design to Service Design, UX and Growth Marketing... their entire suite of courses are led by industry leaders and aim to give you the best head start. Whether you’re a beginner or want to brush up on your studies, each session with Academy Xi will unlock new skills and techniques for you to implement right away.

    When you join Academy Xi you’ll be part of a team who have a genuine interest in your success. They’re classes are kept small which means your mentor will have more focus on you.

    “The instructors took time to understand each student... and provided tailored instruction. I also really enjoyed the collaborative classroom setting – I learned a lot from my fellow students. The instructors were brilliant and passionate and the Academy Xi family were extremely supportive.” – Academy Xi graduate

    Gain the confidence, support and knowledge to enter the next chapter of your career with Academy Xi.

  • Where will this course take you?

    Upon successful completion of this course, you will receive a Service Design Foundations Course qualification from Academy Xi.

    With this qualification, you'll be equipped with the skills and experience to take your first step towards working in the exciting and rewarding field of service design. After completing this course, you may choose to take on further, more specialised study, in order to seek employment as a service designer or user experience designer. You may also choose to bring human-centred design principles into your existing technology, customer service, marketing or logistics role.

    If you're looking to grow your professional skillset and build skills that businesses are looking for, this foundation course offers a solid career grounding.

  • Career Outcomes

    Wondering where a career in change management could take you? Potential job outcomes may include: Change Management Consultant, Project Manager, Senior Manager, Business Consultant, Operations Manager.

  • Let's talk price

    Academy Xi offers affordable payment options to help you start your studies sooner:

    • Upfront payment via credit card
    • 6-12 month interest-free study loans with Zip
    • 48 month loans with Study Loans

    Enquire now to find out more about a payment option that works for you. 

Keen to Find Out More?

Fill out this form and a Study Consultant from Academy Xi will get back to you.


First Name

Last Name


Phone Number


Country of Residence

What is the reason for your enquiry?

Cost of the course Length of the course Location Study mode Career outcomes Start Dates Reputation of the provider Course financing options Other (please specify)

When would you like to start?

Click to read our privacy policy
Bot image

Hey, Look over here!

Hey There!

We offer a few quick ways to connect with us right now.

Call us now
Call us now
Enquire Now
Enquire Now