Graduate Certificate in Customer Success Management

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RMIT Online
  • Awarded by

    RMIT Online

  • Qualification

    Graduate Certificate

  • Study Mode


  • Payment Options

    FEE-HELP may be availableUpfront payment

  • Duration

    12 months part-time or six months full-time

  • Start Date

    Enquire now for upcoming start dates

  • Course Fee

    Price may vary

  • Career Outcomes

    Customer Service Manager | Customer Analyst | Client Care Advisor | Client Assistant | View all

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  • In a Nutshell

    Build dedicated skills for customer-facing work with this innovative Graduate Certificate in Customer Success Management course from RMIT Online. 

    Designed for students with no prior experience in client-facing roles, this first-of-its-kind course provides the foundation concepts and skills for one of Australia's fastest-growing emerging career options. In this course, you'll build the skills required to retain, engage and manage customers, and develop insight into client value, trends and opportunities. 

    Grounded in marketing, data and business strategy, this qualification equips students with the skills to analyse customer behaviour, develop communication and engagement strategies, and design client experiences. You'll graduate from this qualification prepared to work in roles that maximise your business' engagement with its customers.

    This Graduate Certificate in Customer Success Management contains three core program courses, and the choice of one from two optional courses. See our Subjects section for more info or enquire about a course brochure.

    If you're interested in working with people and want industry-leading skills for a growing new field, this qualification is your next career step.

  • What You'll Need to Get In

    To be eligible to study this course, applicants must have an Australian bachelor's degree or equivalent in any discipline.

    Students without a bachelor's degree but with a minimum of five years' full-time work experience may also be considered for this course. 

  • Subject Breakdown

    This graduate certificate is comprised of four courses:
    • Customer value strategy
    • Customer solution and value analytics
    • Customer relationships and influencing stakeholders

    Elective — choose from either:

    • Digital leadership and customer experience strategy and design
    • Digital leadership and digital delivery with Agile 
  • Why RMIT Online?

    Looking for a world-class education experience that you can receive from the comfort of your own home? Turn to RMIT Online!

    Check out their range of online degrees or upskill faster with a short course and prepare to excel your career. With RMIT Online, you’ll build real-world skills, work closely with their respected industry partners and get the knowledge to transform your career. Being RMIT accredited means you’ll be recognised by one of the most innovative and respected technology institutions in Australia.

    Studying online doesn’t mean you have to go through the learning journey solo. When you study with RMIT Online you’ll be connected with a support team and a global network of industry experts, academics and peers, who will help you every step of the way. Whether you have a technical issue, feel bogged down and need someone to talk to or struggling with an assignment - they’ve got the right people to help get you to where you want to be.

  • Where will this course take you?

    Upon successful completion of this course, you will receive a Graduate Certificate in Customer Success Management from RMIT Online. 

    This qualification will equip you with the skills and insights needed to map, gain, retain and maximise customers for a business. You'll build a solid understanding of customer value and how to strategise for maximum performance. You'll play an important role for helping businesses understand and harness the potential of their customer base, and ensure customers are engaged and satisfied at every stage of their journey.

    Customer success is one of Australia's fastest growing emerging jobs. This qualification will set you up to take the first step towards an exciting and cutting-edge new career. 

  • Career Outcomes

    Wondering where a career in change management could take you? Potential job outcomes may include: Change Management Consultant, Project Manager, Senior Manager, Business Consultant, Operations Manager.

  • Let's talk price

    The fee for each course is $3,420 per course.

    The total cost for this program is $13,360 (all four courses), plus a capped Student Services and Amenities Fee based on your credit point enrolment load.

    RMIT Online offers flexible payment options to help meet your needs. FEE-HELP and other support may be available. Please contact RMIT Online for more information about payment options.


    You may be eligible to receive FEE-HELP for this course!

    This course can be paid for through the FEE-HELP government loan scheme. If you are an Australian citizen or hold a permanent humanitarian visa, you may not need to pay upfront.

    Instead, the Australian government will pay your course fees directly to the provider on your behalf. You'll begin repaying your loan through the tax system once you start earning more than the minimum threshold of $48,361 (2022-23 income year). 

    Find out more about government study loans here.

Keen to Find Out More?

Fill out this form and a Study Consultant from RMIT Online will get back to you.

To be eligible to study this course, applicants must have an Australian bachelor's degree or equivalent in any discipline.

Students without a bachelor's degree but with a minimum of five years' full-time work experience may also be considered for this course. 


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