BSB40315Certificate IV in Customer Engagement

Upskilled
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Upskilled
  • Awarded by

    Upskilled (RTO 40374)

  • Qualification

    Certificate IV

  • Study Mode

    Online

  • Payment Options

    Payment planUpfront payment

  • Duration

    12 months

  • Start Date

    Anytime – start today!

  • Career Outcomes

    Customer Service Manager | Contact Centre Operator | Telemarketer | Contact Centre Team Leader | View all

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Last modified: 08 Nov 2018

In a Nutshell

This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.

Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.

  • What You'll Need to Get In

    Questions?

    There are no formal prerequisites for this course.

    Questions?
  • Subject Breakdown

    Find out more

    In this customer engagement course, the units of competency you will study include:

    • BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
    • BSBLED401 – Develop teams and individuals
    • BSBCUS401 – Coordinate implementation of customer service strategies
    • BSBMGT403 – Implement continuous improvement
    • BSBWOR403 – Manage stress in the workplace
    • BSBLDR403 – Lead team effectiveness
    • BSBCUS403 – Implement customer service standards
    • BSBINM401 – Implement workplace information system
    • BSBMGT405 – Provide personal leadership
    • BSBMGT402 – Implement operational plan
    • BSBINN301 – Promote innovation in a team environment
    • BSBMGT401 – Show leadership in the workplace
    • BSBCUS402 – Address customer needs

    Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

    Find out more
  • Why Upskilled?

    Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!

    As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

  • STUDENT TESTIMONIALS

    All student testimonials for Upskilled

    "So much better than TAFE and very good instructors that actually care. With all of the IT technical training it was very well done."

    Angus Blackburn , Certificate II in Information, Digital Media and Technology

    "I wanted to say a big thank you to Upskilled for its wonderful support during my study. It was a pleasure to do a course through such a professional organisation, and I will be recommending the course to my friends. Again, many thanks!"

    Beverley Chamberlain , Certificate IV in Business Administration

    "My initial reason for attending was to have my experience recognised with a certificate. However, as I settled into the course, I found that I embraced new ideas and concepts, and with each unit found a renewed enthusiasm and confidence to make changes to processes I currently use in my work. I thank Upskilled for being so informative and helpful throughout this course. I have found the Upskilled trainers to be down to earth and professional. I know I have grown and contributed to the running of the course, which I recommend to anyone currently working in the field."

    Lorraine Timpano , Certificate IV in Business Administration

    "I recently completed a Certificate IV course in Frontline Management at the Crowne Plaza, Terrigal. Our trainer was Don who, from the outset, made all participants feel very relaxed and comfortable, setting the tone for the days that followed. This was quite an achievement given the diversity of backgrounds and occupations in attendance. Don obviously has a lot of relevant life experience, making him the perfect person to deliver this kind of training. His real world examples were delivered with confidence and humour and were always in sync with unit material, which ensured we remained on track."

    Stephen Wilkinson , Certificate IV in Leadership and Management (previously known as Certificate IV in Frontline Management)

    "Upskilled offered a prompt, friendly and efficient service. My increased knowledge of human resources has provided me with a greater understanding and awareness of the many functions within HR and an increased confidence in my current role. The facilitator was fantastic, very motivating and encouraging. The course attendees came from a diverse range of companies and disciplines including legal, IT, recruitment, and retail. It was interesting to share our experiences of how HR functions are carried out by different industries."

Where Will This Course Take You?

Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Upskilled.

This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.

Wondering where a career in business could take you? Potential job outcomes may include: Manager, Team Leader, Small Business Owner, Operations Manager, Business Development Manager, Business Consultant, Business Analyst, Entrepreneur.

Let's Talk Price

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 – Save 15% when you pay upfront 
Total course cost: $3,270

Option 2 – 24-month interest free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $38 a week!

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