BSB30215Certificate III in Customer Engagement

Foundation Training Australia
Foundation Training Australia
  • Awarded by

    Foundation Training Australia (RTO 31972)

  • Qualification

    Certificate III

  • Study Mode


  • Payment Options

    Payment planUpfront payment

  • Duration

    Up to 12 months depending on your existing skills and experience

  • Start Date

    Anytime – start now!

  • Location

    NSW | QLD

  • Course Fee

    Price may vary Price may vary

  • Career Outcomes

    Customer Service Advisor

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Find out more
Last modified: 08 Apr 2019

In a Nutshell

Are you a people-person who's driven to connect with your customers? This Certificate III in Customer Engagement (BSB30215) from Foundation Training Australia can help you develop your natural skills for interpersonal communication into a rewarding career.

Learn everything you need to know to thrive in customer facing roles. FTA's trainers will instruct you in the essentials of providing great customer service. You'll learn how to respond to customer requests and enquiries; capture key customer data; deliver technical advice; handle customer complaints; work as part of a team; and use multiple communication channels.

People skills are a highly valued asset that will serve you well across a wide range of industries. Invest in your future with a qualification that opens you up to a world of career possibilities. Start studying now!

  • What You'll Need to Get In


    There are no prerequisites for entry to this course, anyone can apply!

  • Subject Breakdown

    Find out more

    In this business course, subjects you may study include:

    Core units:

    • BSBCUE301 - Use multiple information systems
    • BSBCUE307 - Work effectively in customer engagement
    • BSBCUE309 - Develop product and service knowledge for customer engagement operation
    • BSBCUS301 - Deliver and monitor a service to customers


    • BSBCUE203 - Conduct customer engagement
    • BSBCMM301 - Process customer complaints
    • BSBWOR203 - Work effectively with others
    • BSBWOR301 - Organise personal work priorities and development
    • BSBCUE308 - Conduct outbound customer engagement
    • BSBCUE403 - Schedule customer engagement activity
    • BSBSLS407 - Identify and plan sales prospects
    • BSBSLS408 - Present, secure and support sales solutions
    Find out more
  • Why Foundation Training Australia?

    With recognised courses in building and construction, business, accounting, management, WHS and more, Foundation Training Australia doesn’t miss a beat when it comes to equipping you with the confidence and competence to succeed in your field! Their mission is to “enrich lives through education”, which is why they’ve brought on board a team of passionate and skilled trainers to guide students along every step of their learning journey. These guys aren’t your everyday thinkers, they want to make an impact, they’re authentic and are committed to equipping you with the right skills that’ll bring you success in the workforce. “We believe people should be able to learn in inspiring and innovative ways, allowing them to enjoy a limitless and enriching educational experience.” - FTA

    Foundation Training Australia prides themselves on a “no BS approach!” They pay attention to “stuff that matters” and are focussed on seeing students grow and succeed.

    Upon enrolling, students will be connected with a dedicated learning engagement officer who will be on hand to answer any questions. Students will also have open access to FTA’s trainers, who each come equipped with years of industry experience. You’ll get unparalleled access to their abundance of knowledge, ask any questions and understand every step of your qualification, from start to finish.

Where Will This Course Take You?

Upon successful completion of this course you will receive a Certificate III in Customer Engagement (BSB30215) from Foundation Training Australia.

The skills you gain in this course are highly transferrable, allowing you to pursue employment in a customer engagement role across a wide range of industries.

Wondering where a career in business could take you? Potential job outcomes may include: Manager, Team Leader, Small Business Owner, Operations Manager, Business Development Manager, Business Consultant, Business Analyst, Entrepreneur.

Let's Talk Price

The full fee for this course is $1,500.

Foundation Training Australia offers a wide variety of funding options for eligible students, including payment plans.

Enquire now to find out more about funding for your training!

Keen to Find Out More?

Fill out this form and a Study Consultant from Foundation Training Australia will get back to you.


Country of Residence


First Name

Last Name


Phone Number


Country of Residence

When would you like to start?

pdf iconWe'll email you your FREE Course eBrochure
Click to read our privacy policy