Certificate III in Business (Customer Engagement)

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MCI Institute
  • Awarded by

    MCI Institute

  • Qualification

    Certificate III

  • Study Mode


  • Payment Options

    Payment planUpfront payment

  • Duration

    Up to 12 months

  • Start Date

    Enquire now for upcoming start dates

  • Course Fee

    Price may vary

  • Career Outcomes

    Receptionist | Office Assistant | Customer Service Assistant | Call-Centre Adviser

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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  • In a Nutshell

    Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.

    Delivered 100% online, this course will dive into how to deliver and monitor a service to customers; participate in sustainable work practices; apply critical thinking skills in a team environment; maintain business to business relationships, and more. 

    So if you're a people-person who's driven to connect with your customers, then this Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute can help you develop your natural skills and prepare for a promising career. 

  • What You'll Need to Get In

    There are no prerequisites for this course - anyone can apply!

  • Subject Breakdown

    In this business course, the subjects you may study include: 


    • BSBPEF201 - Support personal wellbeing in the workplace
    • BSBSUS211 - Participate in sustainable work
    • BSBWHS311 - Use inclusive work practices
    • BSBWHS311 - Assist with maintaining workplace safety
    • BSBXCM301 - Engage in workplace communication
    • BSBCRT311 - Apply critical thinking skills in a team


    • BSBPEF301 - Organise personal work priorities
    • BSBWRT311 - Write simple documents
    • BSBOPS304 - Deliver and monitor a service to customers
    • BSBXDB301 - Respond to the service needs of customers and clients with disability
    • SIRXCEG005 - Maintain business to business relationships
    • BSBOPS305 - Process customer complaints
  • Why MCI Institute?

    Courses in Accounting, Business, Leadership, WHS and more, MCI Institute can get you recognised in it all! MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals. With close ties to corporate Australia, MCI strive for success and strive to help their students succeed by maintaining the only the highest international education standards.

    Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.

  • Where will this course take you?

    Upon successful completion of this course, you will receive a Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute.

    You'll be able to confidently enter a range of customer-facing roles, essential to all businesses that deal directly with clients. Take the skills you learn in this course to an industry that interests you to get the most out of your qualification.

  • Career Outcomes

    Wondering where a career in business could take you? Potential job outcomes may include: Manager, Team Leader, Small Business Owner, Operations Manager, Business Development Manager, Business Consultant, Business Analyst, Entrepreneur.

  • Let's talk price

    The full fee for this course is $3,200.

    Students may pay their fees upfront and save 10% ($2,880 after discount) or choose from one of the below payment plans:

    12-month payment plan:

    • 52 weekly payments of $61.54 each OR
    • 12 monthly payments of $266.67 each


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